Returns & Exchanges

At I Am Joy Brand, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.

3

Ship the Items

Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After we receive and inspect your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing